Help & support
Get help with your template
Need help with a Framer template? Send me a message and I’ll get back to you as soon as possible.
Questions, answered
Before you send a message
Quick answers about response times, what to include, and the kind of support I can help with.
How long does it take to get a response?
Most support requests are answered within 24–48 hours.
What should I include in my message?
Include the template name, a short explanation of the issue, and a link to a short video showing the problem.
Can I send a Loom video?
Yes, Loom videos are very helpful and usually make it easier to solve the issue faster.
Do you help with custom changes?
Support covers issues related to the template itself, but not custom development work.
What kind of issues can you help with?
You can get help with template bugs, setup issues, broken links, CMS problems, and general questions.
Can I contact you before purchasing?
Yes, feel free to reach out if you have questions before buying.